24/7 Player Support
We know how important it is to have someone there for you at any given time.
Have questions regarding our online gambling services like blackjack, roulette, slot machines, or any other games?
Our Live Support Team will be happy to provide you with the best service experience and solve all your online casino related questions with a smile, 24 hours a day, 7 days a week.
Feel free to send us an E-mail any time, even if it's just a wild Christmas card! We assure you that every incoming E-mail will be answered.
To help us keep our service secured as possible, when sending an E-mail inquiry please make sure you send it from the E-mail address you provided us on registration.
To send us mail please use our address as mentioned.
GoWild Gaming Ltd
Villa Seminia 8
Ta' Xbiex XBX1011 Malta
Need help? Chat Now!
Frequently Asked Questions
Yes we use 128-bit SSL (Secure Socket Layer) Digital Encryption in order to protect all transactions over the Internet. This technology is a security standard as used by all major Financial Institutions.
You can use your credit card with total confidence. All debit / Credit Card details are stored on a secure server and protected by the latest firewall systems.
First make sure that all your other applications are closed. Then click on the Free Download button to start the software download. The initial download will only take between 2 - 10 minutes depending on the speed of your Internet connection. You are now ready to install the GoWild software application file that you saved to your desktop. Double click to open GoWild - the installation wizard will then begin. Follow the prompts when requested and the software will be installed.
If the GoWild Casino icon is not on your desktop and you can't remember where you saved it, please follow these steps:
- Open the Windows search function by clicking on "start" then "search" then "file and folders" (alternatively, press the Windows key+F simultaneously).
- In the search field, type in "GoWildCasino", and click "search now".
- When the file has been found, you can install the software by double-clicking on the filename in the search results.
Please note: If you cannot find the installation file after following the above steps, your download probably did not complete. Please download the software from our website again.
Absolutely not, you only need to download and install the GoWild Casino once. After installing the file, it is accessible from your start menu or your desktop.
Please make sure that you have enough space on your hard drive to complete the installation. GoWild Casino needs at least 30 megabytes of disk space to install.
High security settings and firewalls may also hinder the installation process, and should this be the case, our friendly Customer Support team members can advise you the best way to install the software successfully.
This problem is usually caused by one of three things:
- You have lost your Internet connection.
- You have a very bad or slow connection to the gaming server.
- You have a firewall blocking you from playing.
Please note: Reconnecting to the Internet, especially in the evening or during the weekends when the Internet is less busy, can solve the first two problems.
If you think your problem is related to a firewall, please ask your firewall administrator to open port 80; you will have to make sure that you are not behind a proxy server.
Opening an account is easy, just follow these easy steps:
- Connect to the Internet and run the casino software making sure that all your other applications are closed first.
- When the casino's lobby becomes visible, click on the "Login" button, then on the "Register Now!" button.
- Enter the requested details, making sure to exclude any punctuation in the fields.
- Please remember the password you choose - you'll need it later.
Please note: Your password is case-sensitive and has to be entered the same way each time you log in.
When opening an account, please make sure of the following:
- All fields are required, except for the ones indicated as optional.
- Make sure to enter your date of birth in the correct format; this format is 2 digits for the day, 2 digits for the month, and 4 digits for the year, in that order.
- You have to be over the age of 18 to become a Real Player at the GoWild Casino.
- The casino only allows one Guest Account and one Real Account per person, if you already have an account with GoWild Casino, you cannot open another one.
- If you have lost your account details, please contact us for assistance.
Please note: If you are still experiencing difficulties in opening an account, please contact us for further assistance. Click here for live chat.
For security reasons, we need you to supply us with certain details before we can reset your password. Please send us the following information:
- Your full name and surname
- Your date of birth
- Your address
We will then reset your password and let you know immediately. You can also call our free phone number to have your password reset immediately. Click here for live chat.
Your account will be locked for security purposes if you type your password incorrectly 3 times. Make sure the Caps Lock is not on as your password is case-sensitive. Please make sure to type in the correct password!
Please note: To unlock your account you have to contact our customer help desk by E-mail or by using the free phone number.Click here for live chat.
Casino play is available only to persons older than 18 years of age. Minors may not under any circumstances play at GoWild. If you require further information please refer to our terms and conditions.
GoWild Casino is based in Malta. Malta is regulated to the European standards. Please visit the About Us section to find out more.
GoWild Casino is licensed and regulated by Government of Malta.
Ante- In card games, a bet required to begin a hand. The initial compulsory bet before receiving your cards in Casino Stud Poker.
Baccarat- Also called Punto Banco and Chemin De Fer (similar to Baccarat but requires skill). A table game using 6 or 8 decks of cards which does not require skill.
Betting Limits- In a table game, the minimum and maximum amounts of money that a player can wager on one bet. You cannot wager less than the minimum or more than the maximum amount posted.
Bonus- Money that could be given to you for free for various reasons such as when signing up and depositing.
Caribbean Stud Poker- Also called 'Casino Stud Poker', a casino table game based on the standard 5-card stud poker game played on a Blackjack-type table.
Casino- The word "casino" initially meant a public music and dance hall. By the second half of the 19th century casinos developed into a place with gambling halls. The best example of a casino as a gambling location is Monte Carlo in Monaco. Casino Monte Carlo was opened in 1863 and since that time it has been an important source of revenue for the small state of Monaco.
Casino Hold'em Poker- Casino Hold'em poker uses the concept of Texas Hold'em Poker but allows the player to play against the house.
Check- In casino gambling, a check is another term for a chip. In poker, a player can 'check' in order to stay in the game but not bet.
Chips- Round tokens that are used on casino gaming tables in lieu of cash.
Comps- Complimentary gifts given by the casino to.
Craps- Casino dice table-game.
Credit- In online casinos, wagers are expressed in credits. 1 credit equals to 1 unit.
Croupier- French word for Dealer, used in the games of baccarat and roulette.
Deal- To give out the cards during a card game.
Deposit- A payment you make usually to online casinos using a credit card, a web wallet or one of the online payment systems, in order to play casino games for real.
Deuce- A two in dice.
Dice- Two identical numbered cubes.
Encryption- A software security measure taken by online casinos to ensure that online transactions are safe from hackers.
Flash - A type of no-download casino software where you can play instantly.
High Roller- A player who wagers big bets.
Hit- In blackjack, to take another card. The card received is also called a hit.
House- A casino or gambling center/centre. Also the operators of a gambling game.
Insurance- In blackjack, a side bet that the dealer has a natural. Insurance is offered only when the dealers up card is an ace. The insurance bet wins double if the dealer has a natural, but loses if the dealer does not.
Jackpot- A big win on a slot machine.
Jacks or Better- In videopoker games the payout starts at a certain level ranking of hands. When playing Jacks or Better, if you get a pair of Jacks or a higher ranking, you win. You don't win anything on a pair of tens or lower.
Lobby- The lobby is a portal within your casino software that lets you choose which game you want to play and gives you access to all the latest news and promotions.
Maximum Bet- The highest bet you are allowed to make. Also in slot machines, a button that lets you bet the maximum coin size and the maximum number of coins taking into account the total number of paylines.
Multi-Player Casino- A feature offered by online casinos that lets you play against other players.
Natural- In blackjack, a natural is a two-card hand of twenty-one points. In baccarat a natural is a two-card total of eight, or nine.
Odds- Ratio of probabilities. The casino's view on the chance of a player winnings. The figure or fraction by which the casino offers to multiply a bettor's stake, which the bettor is entitled to receive (plus his or her own stake) if they win.
Pass- In card games, to not bet, to fold.
Payoff- The return or payback the player receives for his or her wager.
Payoff Odds- The form of odds that are conventionally posted in the casinos. Payoff odds specify how much a winning wager will be paid for each wager or chip that was bet. The casinos post the 'payoff odds' in terms of the number of chips won relative to the number of chips bet.
Payout- The amount of money paid out to you as a win.
Payout Percentage- Also referred to as the payback percentage, the percent of each dollar played in a video or slot machine that the machine is programmed to return to the player. Payback percentage is 100 percent minus the house edge.
Payout Table- A posting somewhere on the front of a slot or videopoker machine that tells you what each winning hand will pay for the number of coins or credits played.
Pit Boss- A supervisor who oversees a gaming area. Usually supervises more than one table at the same time.
Poker- Basically a card game. But poker isn't just a card game - it is many card games. The majority of poker games do share some common features, especially betting in rounds and the ranking of hands. Poker is commonly played in cardrooms (often within casinos) and online poker rooms.
Push- A tie hand between a dealer and a player. A round of play where neither the player nor the casino wins.
Rake- The money that the casino charges for each hand of poker. It is usually a percentage (5-10%) or flat fee that is taken from the pot after each round of betting.
Rank- In poker, the worth of a set of cards.
Royal Flush (Also, Royal Straight Flush or Royal)- An Ace-high straight flush (Ace, King, Queen, Jack and Ten, all of the same suit), Royal flush is the best possible poker hand.
Shuffling (Card Shuffling)- Is a generic term which encompasses all card mixing techniques used to prepare a deck or a shoe for continued play.
Stud Poker- One of the two basic forms of poker game (the other is draw poker) and played with open or exposed cards (up cards) and with one or more concealed cards known as hole cards (down cards).
Super Stud Poker- A five-card poker game known as Caribbean Stud Poker and Casino Stud Poker, but with a Progressive Jackpot. The "Super" (used in UK casinos) is to say that the game runs a Progressive Jackpot. Tables of the same game are interconnected with other participating casinos, and any player that makes a Royal Flush wins the Jackpot. There are smaller prizes for the top hands such as "four of a kind" and "full house".
Surrender- In blackjack, to give up half your bet for the privilege of not playing out a hand. In roulette, you effectively lose only half on an even-money bet when the ball lands on 0.
Tournament- A competition game between a group of players over a period of time. For example, in Poker tournaments a bunch of poker players sit down with the same number of chips, and eventually only one player has any chips left. In order to ensure that the event will finish in reasonable time, tournaments institute a schedule by which the blinds and/or antes increase.
VIP- A Very Important Person. Usually a big bettor or a high roller.
Wager- Any kind of bet.
Withdrawal- A request you make to receive money from your account.