I already have an account. Do I need to open a new one?
No, your account will remain the same on the new website.
Will my username remain the same on the new website?
Yes, your username will remain the same on the new site. In addition, due to our efforts to provide a seamless experience, you will also be able to log-in using your registered e-mail address.
Will my password still work on the new website?
Yes, your password will also remain the same.
Do I need to verify my account in order to log in?
No, existing players are not required to verify their accounts on the new website.
How do I access the new website?
Simply log-in to our website by clicking here.
I am accessing the website from my mobile phone. Do I need to do anything differently?
No, all you have to do is manually type in your username and password and you will be automatically redirected to the new website.
In case you’re also using the desktop version to play, we recommend first logging in on your computer and access the mobile version afterwards.
I forgot my username. What can I do?
You are also able to log-in using your registered e-mail address. Or, you can simply contact our 24/7 Live-Support Team and they will be happy to assist you with anything you need!
I don’t remember my password. What can I do?
Simply use the “Forgot your details” option from the log-in page. After that, all you have to do is activate the link received on your registered e-mail address and you will be able to choose a new password.
I had money in my account. What happens now?
Your balance remains the same on the new website.
What happens to all the bonuses and promotions I used to have?
Everything is improved! In addition to promotions that you know and love, we’ll also be adding more and more offers and surprises each week.
What happens to my loyalty points?
All your loyalty points will be automatically converted to cash when you log-in.
What happens to my banking details, like deposit methods, credit cards, etc.?
Nothing is changed! All your payment details will be available straight away.
I have a question that is not answered here. What can I do?
Feel free to directly contact our 24/7 Live-Support Team with any inquiry you might have or simply send an e-mail to email@example.com and you will receive a reply shortly. Alternatively, you can call us on any of the numbers provided on our webpage: gowildcasino.com/en/support