We, at GoWild Casino, hold the security and privacy of our players with extra attention. We use state-of-the-art security systems as used at most big commercial banks, connecting you to our software using SSL (Secure Sockets Layer) encryption and keeping your personal date tightly secured.
Our staff carries a rich experience with online gaming, making sure that you have a safe gaming experience. Our staff is standing on guard 24 hours a day, 7 days a week, 365 days a year, chasing and filtering unsportsmanlike behaviours at the casino tables, using all high-tech equipment and their educated minds.
Some security issues can be handled easily from your side, so for your own safety, please allow us to make a few suggestions:
1. Make sure that your account details (especially the password) are safe and well hidden; remember that you have a copy of those details in your e-mail inbox, so make sure you have this e-mail account inaccessible to others but yourself.
2. When children or other friends or family members are likely to use your computer, don't let your Internet browser save your password for automatic sign in. (many people don't realize that they are playing for real money when using a computer software). It is also recommended to secure your desktop with "desktop password control" so a person must enter a password to get to your desktop.
3. Keep firewall software active in your computer to prevent other people from invading into your computer and using your data. When you're connected to the Internet, your computer is linked to millions of other computers and users. Hackers can find their way into your machine. But, if you have a firewall it will be harder for them and most of them won't bother. Windows users have the windows firewall set as default. We cannot recommend you to use a certain firewall, but we suggest you check out some of them yourself.
4. Please report to our 24/7 live support on any suspected behaviour made by other players, we will take every report most seriously and deal with it in our professional ways.
GoWild Casino ("us", "we") is a company registered and licensed in Malta. GoWild Casino Gaming is licensed at the Lotteries and Gaming authority Malta number: MGA/CL1/474/2008. Malta began licensing online gambling sites in 2000 under the Public Lotto Ordinance. Since then, the Lotteries and Gaming Authority (MGA) has developed its policies and procedures of remote gambling operations.
Companies that are granted a Maltese license are not permitted to take bets from the island's citizens.
In September 2007, Malta made the United Kingdom's "white list" of countries that match England's stringent gaming regulations. As a result, the number of licensees in Malta has seen a steady rise.
An IP address is a number that uniquely identifies your computer on the internet. GoWild Casino may collect IP addresses for the purposes of system administration, security, troubleshooting, and compiling aggregate information (such as how many visitors logged on to the Site). When you visit a particular web page on the Site, our servers may log your IP address.
Any information that is disclosed in a public area of the Site by users is public information and users should exercise caution when deciding to disclose personal information on the Site. If you voluntarily disclose information in a public area of the Site, such as a message board, that information may be collected and used by a third-party to send you unsolicited messages, advertisements or for other purposes. We do not control the actions of these third parties in public areas of the Site, so if you disclose information in a public area, you do so at your own risk.
GoWild Casino may use customer contact information provided by you to send information about GoWild Casino and the products, Services and/or Sites for which you subscribed or otherwise used or accessed, including news about product updates, contests, events, and other promotional materials. If you have given us your consent, we will also send communications for unrelated products or Services. GoWild Casino provides users the opportunity to choose not to receive communications from the casino during the registration process. In addition, GoWild Casino gives users the option of discontinuing receipt of communications from GoWild Casino. Instructions for discontinuing receipt of communications from GoWild Casino will be made available with each communication from GoWild Casino or on the related Site.
INTERNATIONAL TRANSFER, STORAGE AND SECURITY OF INFORMATION
The personal information you provide to us may be stored and processed outside the United Kingdom in any country in which GoWild Casino or its affiliates, subsidiaries or agents maintain facilities. By using the Site, you consent to any such transfer of information outside of your country. GoWild Casino will take reasonable steps to protect the information users share with us. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.
COLLECTION AND USE OF INFORMATION
We may require your personal information for access to certain parts of the Site and related products or Services. We may collect your personal information when you: (a) register to become a member or user of our Services; (b) voluntarily provide it when you use the Site; (c) disclose it in a public area of the Site; or (d) provide it when you communicate with us. If you register to become a member or user of our Services through the Site, we may use the personal information that you provide for billing purposes, and to administer and manage your account and provide promotional updates regarding such products or Services as contemplated above.
GoWild Casino may send out periodic e-mails informing you of technical, Service or security issues related to a product or Service you requested, confirming you requested a product or Service, or providing periodic updates or information relating to the product or Service you requested. For so long as you are subscribed to a Service, you will not be able to choose to unsubscribe from these mailings, as they are considered an essential part of the Service you have chosen.
GoWild Casino may occasionally hire other companies to provide limited Services on our behalf, including, but without limitation, identity verification, payment processing and the provision of software. GoWild Casino will only provide these companies with the information which is reasonably required to perform the Service, and they will be prohibited from using that information for any other purpose.
Generally, when our third-party contractors or partners collect and/or have access to your personal information we require that they adhere to our stated privacy policies and protect the confidentiality of your personal information.
GoWild Casino may elect to share your personal information with qualified third-party partners for marketing or other similar purposes but only where you agree to share such information. Such partners will be prohibited from disclosing or using such information except for the limited purposes which the users have consented to.
GoWild Casino may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process or any governmental request; (b) protect and defend the rights or property of GoWild Casino or its affiliated companies; (c) enforce the Terms and Conditions; or (d) act in urgent circumstances to protect the personal safety of GoWild Casino' employees, users of the Site, or members of the public.
By using the Site, users agree that GoWild Casino may share with other parties aggregate information and non-identifiable information gathered by GoWild Casino in the course of the continuing use of the Site. Aggregate information or non-identifiable information may be used to improve the Site, for internal marketing studies, or simply to collect demographic information about users.
NO ABSOLUTE SAFEGUARDS
Although we will use reasonable efforts to safeguard the privacy of your information, transmissions on the internet cannot be made absolutely secure. Accordingly, we assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorized third-party access or other causes beyond our reasonable control.
YOUR ROLE IN PROTECTING YOUR PRIVACY
Please remember that protection of your privacy begins with you. You are solely responsible for maintaining the secrecy of any account ID or password you use to register, and you should always be careful and responsible whenever disclosing information online.
CORRECTIONS, UPDATES AND REMOVAL OF INFORMATION
If you are concerned with the accuracy of the personal information provided by you and maintained by GoWild Casino or would like your personal information removed from GoWild Casino records, you may use the tools made available on the Site to update or remove such information. GoWild Casino reserves the right to charge a reasonable fee for supplying copies of such information. If you choose to delete your personal information, you may not be able to access some areas of the Site and/or Services to which you have subscribed. We will not provide a refund for any prepaid Service which is inaccessible to you because of the deletion of your personal information. We may, however, still retain your personal information in our files to resolve disputes, to enforce our user agreement, and to comply with any and all technical and legal requirements and constraints related to the security, integrity and operation of the Site.
COLLUSION AND FRAUD PREVENTION
Collusion means a situation where two or more players attempt to earn an unfair advantage by sharing knowledge of their cards or other information at a casino table. Any player who attempts to or colludes with any other player while using the casino will be prohibited from ever using the casino or the Website or the Software or any of our other related services and their player account will be terminated effective immediately.
We will do our best to investigate complaints received against players suspected of collusion. If we will suspect of a collusive behavior during a game, we may, in our sole discretion, terminate the suspected players' access to the casino and/or block their accounts.
We will not be liable under any circumstances whatsoever for any loss you or any other player may accrue as a result of the collusive or otherwise unlawful activity and we will not be further obliged to take any other actions in any event of suspected of collusion, fraudulent or fraud.
CARD SHUFFLING AND INDEPENDENT AUDITORS
The shuffling algorithm used to ensure a truly random deck is of extreme importance. This section deals with the technology used by GoWild Casino to make sure you get a fair game.
The GoWild Multi-Player Casino software employs a sort shuffle using a random number generator that produces 232 different values pulled from a 4096 bit entropy pool. This is different than the Shuffle used by some other systems, and it has some advantages.
GOWILD CASINO GAMEPLAY
Our casino supports a Fair Gaming Policy, which means that each time a game is played the software uses the Microgaming Random Number Generator to randomly produce the gaming results.
This ensures that no "programming" advantages can be created on our side to favor the house, and also stops players from gaining an unfair advantage by counting cards or "cracking the system".
Please note: For your peace of mind, we have engaged the services of Independent Auditors. They review all our games' payout percentages on a monthly basis. You can review these reports on our website.
HOW DO YOU DETERMINE WHICH CARDS ARE DRAWN FOR THE GAMES?
The shuffling algorithm used to ensure a truly random deck is of extreme importance. The GoWild Multi-Player Casino software employs a sort shuffle using a random number generator that produces 232 different values pulled from a 4096 bit entropy pool.
A good random Number Generator will produce numbers that are evenly distributed, correlated and unpredictable.
If a Random Number Generator is evenly distributed and not correlated, each number will be hit approximately the same number of times after a large number of events. If a Random Number Generator is unpredictable, you will not be able to predict the next number in a series no matter how many previously generated numbers you have studied.